Area of expertise
- Motor Vehicle Law
- Compulsory Third Party Claims
- Fraudulent Claims
Partner LLB, LLM, MBA, Accredited Specialist in Personal Injury
phone +61 2 9234 4517
John leads the compulsory third party (CTP) team in Sydney and heads the CTP practice group nationally.
With over 25 years’ experience in providing service to the insurance industry, John has extensive experience in managing all forms of CTP claims.
A strong focus on the insurer’s needs has always characterised John’s approach to claims management. This saw him develop a persistent approach to alternative dispute resolution. The first step was the introduction of bulk settlement conferencing, and later John was one of the pioneers of mediation in CTP claims. It was also this focus that saw Moray & Agnew pursue the role of team members with an insurer rather than the traditional lawyer / client approach. This was characterised by regularly attending at an insurer’s office to provide claim reviews, immediate advice and training for claims staff.
With the introduction of the Motor Accidents Compensation Act 1999 (NSW), and the increase in direct claimants, John assisted many Australian insurers in producing ‘plain English’ correspondence for those claimants. He has since developed a specialty in dealing with direct claimants on behalf of insurers, in view of the particular management that is required.
At the same time, the introduction of the Claims Assessment Resolution Service saw a significant change in the manner in which information was collected and placed before an assessor. Meeting those changes, John commenced to appear before that service and indeed ran to completion many of the initial matters. Consistent with the Act’s desire to deter fraud, John specialises in claims that involve fraud.
John is a Law Society of NSW Accredited Specialist in Personal Injury.
- Law Society of NSW
- Motor Accidents Assessment Service Representation Group
- Queensland Law Society