UPDATE FROM MORAY & AGNEW – OUR RESPONSE TO COVID-19
May 18, 2020
To all clients and friends of our firm,
Moray & Agnew continues to work in line with our commitment to the health and wellbeing of our employees, clients and communities. Having rapidly modified our work practices to meet the challenges of COVID-19 restrictions, we are now preparing further adaptations in anticipation of a staged return to the office by many of our people.
We will continue to base our decision-making on Australian Government COVID-19 advice and guidelines as applied in the states and territories where we operate.
Pleasingly, the potential disruption to our legal service delivery has been avoided. We have also minimised the risk of infection for our employees and clients by the implementation of safeguards including:
- Remote working and accessibility of our team: Offices affected by restrictions remain staffed with limited staff on-site. A large proportion of our people are working remotely. Our technology allows all our legal and support staff to access files and emails on our secure network. We are available through the normal communication channels of email, ‘phone and videoconferencing.
- Meetings and events: Only essential meetings are being held in person. This has become a very rare occurrence with the vast majority now by ‘phone and video. Clients and suppliers are encouraged not to visit our offices. All visitors complete a questionnaire relevant to COVID-19. Our ‘in person’ events and seminars have been taking place, very successfully, in webinar format.
- Court appearances: We have liaised with courts and collaborated with court administrations to enable court matters to proceed utilising available remote access facilities. We have quickly accommodated the nuances of those facilities and have successfully conducted mediations, administrative hearings, trials and appeals virtually.
- Employee support: We are issuing regular updates to all our staff. Our updates include emotional and mental wellbeing advice and advertise the support available from our employee assistance provider.
As the Australian Government plus the various state and territory governments announce the lifting of various restrictions, we are adapting our practices appropriately. We are preparing for the return of many of our employees to the office in the coming weeks, subject to those government announcements. When that occurs, the health and safety of both staff and clients will remain paramount. Care will be taken to maintain the highest levels of hygiene and safety to avoid the impact of COVID-19.
Nationally, we are confident of our ability to continue to deliver exceptional legal services to our clients.
National Managing Partner
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